Welcome to Customer Care
ESET Support
ESET Customer Care is here to help, and our goal is to provide the answers you need as quickly as possible, without waiting in a queue. Our online self-service tools include a continuously-updated Knowledge Base , easy-to-follow User Guides, and controllable video tutorials.
If you still can't find what you're looking for, please contact Customer Care via e-mail or telephone - a Customer Care representative will respond to your case as soon as possible within normal office hours.
Knowledgebase/FAQ's & Other Self-Service Tools
The ESET Knowledgebase contains an abundance of useful information on resolving the most common and current issues, with easy-to-use drill-down categories and an advanced keyword search. The Knowledgebase covers topics ranging from installation to error resolution, as well as a wide variety of information on the new generation of ESET products - ESET Smart Security and ESET NOD32 Antivirus 3.0.
Also included is a voting feature which allows you to interact with the ESET Knowledgebase team and influence future content. If you find a solution to be useful, vote for it or leave a comment. If the article didn't answer your question, let us know - we value your feedback.
Activation Page for CD & OEM customers
If you purchased a CD from an ESET reseller or an OEM serial was bundled with your new PC, our Activation page offers a hassle-free way to start using your ESET security product immediately. To register, just enter your contact information and serial #, located on the inside front cover of the CD case, or back of the CD sleeve.
Lost your username and password?
If you need your username, password, expiration date of your license, or other license information, please contact Customer Care for assistance..
ThreatSense Updates
As many ESET customers know, the power of our product lies in the continuous virus signature and advanced heuristics updates downloaded to your system. By default, our products check for new updates every hour. If you're interested in seeing which threats were addressed with the latest updates, check out our ThreatSense Updates page.
Corporate Education & Training
Effective security consists of three things: well-trained people, best-practice processes and best-in-class tools. ESET consultants and partners can assist you in developing and acquiring all three. View our product training and on-time tutorials click here.
User Forum
Visit the ESET User Forum available 24 hours a day, 7 days a week. The forum is hosted by Wilders Security.
